FAQ
Questions before you call
- What should I bring to my first appointment?
- Any records from a previous vet, a list of current food and medication, and — for a new puppy or kitten — whatever vaccine history you already have. If you don't have records, that's fine too; tell us where your pet was seen before and we can usually request them.
- Do you see emergencies?
- We're not a 24-hour emergency hospital. During business hours, call first — many urgent problems can be seen same-day. After hours, we'll tell you exactly which emergency hospital to go to rather than leaving you to search for one while you're worried.
- How does the wellness plan work?
- It bundles the visits and preventive care most pets need every year — exams, core vaccines, parasite prevention and routine bloodwork — into one monthly payment. We'll show you the math against what you'd pay per visit before you sign up for anything, and it isn't the right fit for every pet.
- What does a wellness exam cost versus a sick visit?
- A wellness exam starts at $55. A sick visit is priced the same way, but usually leads somewhere — bloodwork, an X-ray, medication — that we can't price until we've examined your pet. We'll always tell you the number before we do anything beyond the exam itself.
- Do you treat cats as well as dogs?
- Yes — we're a general small-animal practice, and roughly a third of what we see is cats. Dr. Castellano is Fear Free certified specifically for lower-stress handling, which matters most for cats who've had a bad vet experience before.
- Do you offer payment plans?
- Yes, through a third-party financing partner for larger procedures like surgery or a dental. Ask Bianca at the front desk — she can walk you through what a monthly payment would look like before you commit to anything.
- Will I see the same vet every time?
- In most cases, yes. We're a two-vet practice specifically so you can build a relationship with one of them rather than seeing whoever's on the schedule that day. You can ask for either Dr. Marsh or Dr. Castellano when you book.
Ready to book?
Request an appointment, or call for anything that can’t wait.